Privacy Policy
Last Updated: March 9, 2026
Your Privacy Matters: This Privacy Policy explains how OneMatch collects, uses, and protects your personal information. We are committed to transparency and giving you control over your data.
1. Data Controller
OneMatch is operated by ONEMATCH LTD (Company Number 17076883), a private limited company registered in England and Wales.
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Data Controller: Cezar Bercea, Director of ONEMATCH LTD
For privacy inquiries: hello@onematch.uk
2. Information We Collect
2.1 Account Information
- Email address
- Password (encrypted)
- Account creation date
2.2 Profile Information
- Name, age, gender, location
- Basic personality questions
- Extended personality questionnaire (optional, premium users)
2.3 Usage Information
- Matches generated and accepted
- Messages sent and received
- Subscription status
- Login activity and timestamps
2.4 Payment Information
Payment processing is handled by third-party processors. We do not store your full card details. We receive only payment confirmation status, subscription dates, and customer ID.
3. How We Use Your Information
| Purpose | Legal Basis (GDPR) |
|---|---|
| Create and manage your account | Contractual necessity |
| Generate compatible matches | Contractual necessity |
| Process subscription payments | Contractual necessity |
| Send service-related emails | Contractual necessity |
| Improve our matching algorithm | Legitimate interest |
| Prevent fraud and ensure security | Legitimate interest |
| Comply with legal obligations | Legal requirement |
4. Our Matching Algorithm
OneMatch uses a proprietary compatibility scoring system based on psychological principles. Your questionnaire answers are processed to calculate compatibility scores and generate matches.
Important: Your individual answers are never shown to other users. Only the overall compatibility score is visible.
5. Data Sharing and Disclosure
5.1 We Share Your Data With:
- Other Users: Your name, age, location, and compatibility score are visible to users you are matched with
- Service Providers: Database hosting (Supabase), payment processing, email delivery (Resend)
- Legal Requirements: If required by law, court order, or to protect our rights
5.2 We Do NOT:
- Sell your personal information to third parties
- Share your data for advertising purposes
- Share your questionnaire answers with anyone, including matches
6. Data Storage and Security
- Encryption: Passwords are hashed using bcrypt
- Database: Hosted on Supabase (PostgreSQL) with encryption at rest
- Access Control: Limited to authorized personnel only
- Token Security: 15-minute access tokens with refresh token rotation
Data Retention: We retain your data while your account is active. After deletion, we retain certain data for 30 days to prevent accidental loss, then permanently delete all personal information except as required by law.
7. Your Rights Under GDPR
Right to Access
Request a copy of all personal data we hold about you.
Right to Rectification
Correct any inaccurate or incomplete information via Edit Profile in the app.
Right to Erasure
Request deletion of your account and all associated data.
Right to Data Portability
Receive your data in a structured, machine-readable format upon request.
Right to Object
Object to processing of your data for marketing or research purposes.
Right to Withdraw Consent
Withdraw consent at any time by unsubscribing from emails or deleting your account.
How to Exercise Your Rights: Email hello@onematch.uk with your request. We will respond within 30 days.
8. Cookies and Tracking
OneMatch uses minimal cookies and local storage for authentication tokens and session data. We do not use third-party tracking cookies or analytics at this time.
9. International Data Transfers
Your data may be processed within the European Economic Area and United Kingdom. All data transfers comply with GDPR requirements for adequate protection.
10. Children's Privacy
OneMatch is not intended for users under 18 years of age. We do not knowingly collect personal information from minors. If we discover that a user is under 18, we will delete their account immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email. Continued use of OneMatch after changes constitutes acceptance of the updated policy.
12. Complaints
If you believe we have not handled your personal data properly, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Contact Us
Company: ONEMATCH LTD
Company Number: 17076883
Email: hello@onematch.uk
Registered Office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Response Time: Within 30 days